Return Policy – Health Veda Organics
Step 1 -
- Raise a return/ replacement request within 7 days from the date of delivery, if you've received the wrong or expired product(s).
- In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 -
- Give us 2 working days to review your return request.
Step 3 -
- After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 -
- In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges in bank account
Step 5 -
- After your product(s) is received, we will verify it against the claim and initiate the product replacement accordingly. Please note that replacement will depend upon stock availability.
Step 6 -
- If you have not received the products within 10 days, then contact us and request for a refund
Step 7 -
- If some has already paid for a particular order, then his/her refund request will not be approved
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered - Physical damage/ tampered product or packaging
- Incomplete order - missing products
How are returns processed?
Once you request to return a product, a pick-up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a product replacement is initiated.
How long does it take to receive a refund for a canceled order?
We will process your refund within 7 business days in case of the cancellation of an order. In case of returns, we will replace it after the product has been received by our warehouse and post-completion of the quality check. Please note, this entire process takes 2 weeks after the return has been picked up.